Legal
Refund Policy
A simple, no-questions refund within 14 days of purchase.
Last updated: 5 November 2026
SimplyUpsell is operated by NAIT DIGI.TECH LTD, private limited company, company number 16550159. Registered office: 125 Vine Street, Manchester, England, M18 8SR. All rights reserved.
14-day money-back guarantee, no questions asked.
Every SimplyUpsell plan is a one-time payment. If it is not right for you, ask within 14 days of purchase and we refund you in full.
1. Our 14-day guarantee
You can ask for a full refund of any plan within 14 days of the purchase date. You do not need to give a reason and you do not need to have used less than a certain amount of the product. This applies to Starter, Growth, Scale and custom plans.
2. How to ask for a refund
- Email support@simplyupsell.com or use the contact form and choose "Billing and refunds".
- Write from the email address of your account, or tell us the email you paid with and the date of payment.
3. What happens next
We confirm by email, normally within 2 business days, and start the refund. When the refund is issued your plan ends and your access to the account is closed.
4. How refunds are paid
Refunds go to the original payment method, in the currency you paid. Your bank or card issuer usually shows the money within 5 to 10 business days after we issue the refund.
5. Billing errors and faults
If you were charged the wrong amount, charged twice, or charged without authorisation, tell us and we will correct it or refund the difference, even after 14 days. If SimplyUpsell does not work as described and we cannot fix it within a reasonable time, you are also entitled to a refund after the 14 days.
6. After 14 days
After the 14-day period, purchases are generally not refundable, apart from the cases in section 5 and where the law requires otherwise.
7. Your statutory rights
SimplyUpsell is sold to businesses. If you are nonetheless a consumer in the UK or the EU, the 14-day money-back guarantee above covers you in full, and this policy never reduces any statutory right you have.
8. Chargebacks
Please contact us before asking your bank for a chargeback. We answer quickly and a direct refund is faster for you. If we dispute a chargeback we will give the bank the facts, including these terms and your account activity.
9. No recurring charges
Nothing renews. After you pay once there are no further charges, so there is nothing to cancel.
10. Contact
NAIT DIGI.TECH LTD, 125 Vine Street, Manchester, England, M18 8SR. Email: support@simplyupsell.com. Support hours: Mon to Fri, 09:00 to 17:00 UK time.